How do you contact us about a privacy concern?

Use live chat from 09:00 to 02:00 WIB, the WhatsApp contact shown after login, or privacy@maribola.club. Include your username, registered phone number and the account menu path related to your request.

Reference

Privacy Policy for Your Account

We explain what account, device, cookie and payment data we handle when you open the lobby, verify your profile, or use DANA, OVO, GoPay and QRIS.

Account data explainedDANA and QRIS contextCookie choicesPrivacy request path

Explore Lobby Read FAQ

Indonesia Payments and Privacy Scope

maribola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy terms help you know what happens before you send an ID check, open Live Baccarat, or view Wallet records. We collect the details needed to run your account, keep transaction records readable, answer support questions, and protect access from device changes that look unusual.

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Payment references from DANA, OVO, GoPay and QRIS are used to match deposits and withdrawals with your wallet history, not to build unrelated marketing files. If you access the site from Bandung or another Indonesian city, the same policy controls apply to browser sessions, mobile views
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and saved cookies. We may retain records where account security, dispute handling, payment checks or local legal duties require it. You can ask us to correct, update or explain your data by using the contact routes listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ask Us About Your Data

Fast contact matters when a privacy question is tied to your wallet, device login or verification step.

ACCOUNT CONTROLS

How We Handle Privacy Requests

Privacy controls are useful only when they match the account steps you actually use. We connect each request to a logged-in profile, a verified contact point, and the relevant record type, such…

Account identity check

Before changing personal data, we compare your request with the registered mobile number, username and recent login pattern. This protects your profile when another person knows part of your payment or game history.

Cookie controls

Cookies help remember your session, language choice and device risk signals. On Android Chrome, you can check them through Settings > Site settings > Cookies, then return to the lobby with your choice saved.

Payment record handling

DANA, OVO, GoPay and QRIS details are used to reconcile wallet activity and answer transaction questions. We store references such as time, amount, account name and rail, not your full payment app password.

Game activity context

Activity from Live Baccarat, Crash Games, Bingo or Basketball Betting may appear in account logs when needed for dispute checks. We treat those records as account data linked to your profile.

Retention review

Some records stay longer when payment matching, security investigation or legal duty requires it. When retention is no longer needed for those purposes, we aim to remove or anonymise the record from active systems.

Correction path

If your name, phone number or payment reference is wrong, go to Account > Privacy Request and describe the field that needs correction. Attach proof only when support asks for it.

Privacy Policy Questions Answered

These answers cover the privacy questions we hear most often from Indonesian account holders. They explain what we collect, why payment details appear in wallet checks, how cookies work, and how you can contact us when your data needs attention. For anything tied to local eligibility, access depends on local law and is available only where local law permits.

We collect details needed to create and protect your account, such as username, mobile number, login history, verification status and wallet activity. If you use DANA, OVO, GoPay or QRIS, transaction references may be linked to your profile.

Payment references help us match wallet activity with the correct account and answer transaction questions. We may record rail name, time, amount and account name, but we do not ask for your payment app password.

Yes. Open Account > Privacy Request, describe the field that is wrong, and include your registered phone number. For payment corrections, add the DANA, OVO, GoPay or QRIS reference so support can trace it.

Cookies keep your session active, remember display choices and help us notice unusual device changes. On Android Chrome, check Settings > Site settings > Cookies if you want to review or change browser-level cookie handling.

Only staff assigned to account checks, payment disputes or privacy requests should handle verification files. We use access controls and request trails so documents are not opened for unrelated reasons or shared through public chat.

We keep wallet and activity records while they are needed for account security, transaction matching, dispute checks or legal duties. When those reasons no longer apply, we aim to delete or anonymise records from active systems.

Use live chat from 09:00 to 02:00 WIB, the WhatsApp contact shown after login, or [email protected]. Include your username, registered phone number and the account menu path related to your request.

Privacy Policy for Your Account

Ask Us About Your Data

How We Handle Privacy Requests

Account identity check

Cookie controls

Payment record handling

Game activity context

Retention review

Correction path

Privacy Policy Questions Answered

01 What personal data do we collect when you open an account?

02 Why do payment app details appear in the Privacy Policy?

03 Can you ask us to correct your account data?

04 How do cookies affect your privacy on mobile?

05 Who can see your verification documents?

06 How long do we keep wallet and activity records?

07 How do you contact us about a privacy concern?

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